SHIPPING DESTINATIONS
DOMESTIC SHIPPING: United Kingdom
- Free shipping on all UK orders
- Delivery time: 2-5 working days
INTERNATIONAL SHIPPING: EU, Jersey, United States, Canada, Australia, New Zealand
- Free shipping over £250.00 GBP
- Standard Shipping Rate: £20.00 GBP
- Delivery time: 3-18 working days (subject to destination)
Please note that duties, customs fees, and applicable taxes are not included in the final price at checkout. Depending on your location and local customs regulations, you may be required to pay these additional charges upon delivery. For more information, we advise you to contact your local customs office.
DELIVERY TIMES
All orders are shipped via tracked DHL courier services.
We do not deliver to PO boxes or postal code-only addresses.
We aim to provide the best possible service and dispatch orders promptly on working days. Please note that delivery times are estimates and may be longer during sales periods, public holidays, or due to customs processing.
Please note that collections from our showroom are exclusively available for Made to Order, Made to Measure, and Bespoke items and are made by appointment only.
RETURNS
We hope you’re delighted with your purchase. However, if you’re not completely satisfied, you have up to 14 days to initiate a return. Once we have received your request, you will have a further 14 days to send the items back. For international returns, we charge the cost of return postage as per Standard Shipping Rates.
To initiate a return, please use your self-serve return account link, which allows you to manage and track your return conveniently.
- Items returned to us in a damaged, soiled, altered, or otherwise unsellable condition will not be accepted.
- Items must be returned in their original condition, with all NIKOLO BERTOK & security tags attached and in their original packaging, unworn and unused, within our designated return period.
- Some items include a security tag stating "This item cannot be returned if this tag has been removed." Returns on these items are only accepted if this tag is intact and has not been tampered with during the 14-day try-on period.
We do not accept returns or offer refunds on:
Custom, personalised, or made-to-order, made-to-measure and bespoke garments; altered or used items; gift cards or vouchers.
REFUNDS
Refunds will be issued promptly, within 14 days of our receipt of the returned goods, ensuring a seamless and hassle-free experience. Refunds are issued via the original way of payment and will be refunded once the return has been received and all return and refund terms and conditions have been met.
For international orders, please note that the original shipping cost, any duties, customs fees, or local taxes paid on the original shipment will not be refunded. You may be able to reclaim duties or taxes by contacting your local customs office directly.
To explore our complete store policies—including our Refund & Return Policy, Terms of Service, Privacy Policy, and Shipping & Delivery —you may click the links provided or conveniently access them at any time via the footer of our website. Should you not find the answer you seek on this page, we invite you to connect with us via our contact page.
SHIPPING DESTINATIONS
DOMESTIC SHIPPING: United Kingdom
- Free shipping on all UK orders
- Delivery time: 2-5 working days
INTERNATIONAL SHIPPING: EU, Jersey, United States, Canada, Australia, New Zealand
- Free shipping over £250.00 GBP
- Standard Shipping Rate: £20.00 GBP
- Delivery time: 3-18 working days (subject to destination)
Please note that duties, customs fees, and applicable taxes are not included in the final price at checkout. Depending on your location and local customs regulations, you may be required to pay these additional charges upon delivery. For more information, we advise you to contact your local customs office.
DELIVERY TIMES
All orders are shipped via tracked DHL courier services.
We do not deliver to PO boxes or postal code-only addresses.
We aim to provide the best possible service and dispatch orders promptly on working days. Please note that delivery times are estimates and may be longer during sales periods, public holidays, or due to customs processing.
Please note that collections from our showroom are exclusively available for Made to Order, Made to Measure, and Bespoke items and are made by appointment only.
RETURNS
We hope you’re delighted with your purchase. However, if you’re not completely satisfied, you have up to 14 days to initiate a return. Once we have received your request, you will have a further 14 days to send the items back. For international returns, we charge the cost of return postage as per Standard Shipping Rates.
To initiate a return, please use your self-serve return account link, which allows you to manage and track your return conveniently.
- Items returned to us in a damaged, soiled, altered, or otherwise unsellable condition will not be accepted.
- Items must be returned in their original condition, with all NIKOLO BERTOK & security tags attached and in their original packaging, unworn and unused, within our designated return period.
- Some items include a security tag stating "This item cannot be returned if this tag has been removed." Returns on these items are only accepted if this tag is intact and has not been tampered with during the 14-day try-on period.
We do not accept returns or offer refunds on:
Custom, personalised, or made-to-order, made-to-measure and bespoke garments; altered or used items; gift cards or vouchers.
REFUNDS
Refunds will be issued promptly, within 14 days of our receipt of the returned goods, ensuring a seamless and hassle-free experience. Refunds are issued via the original way of payment and will be refunded once the return has been received and all return and refund terms and conditions have been met.
For international orders, please note that the original shipping cost, any duties, customs fees, or local taxes paid on the original shipment will not be refunded. You may be able to reclaim duties or taxes by contacting your local customs office directly.
To explore our complete store policies—including our Refund & Return Policy, Terms of Service, Privacy Policy, and Shipping & Delivery —you may click the links provided or conveniently access them at any time via the footer of our website. Should you not find the answer you seek on this page, we invite you to connect with us via our contact page.