DOMESTIC SHIPPING

DHL Express Standard Shipping Rate: £9.90 GBP 
Complimentary free shipping on orders over £150.00  GBP  
Delivery time: 2-3 working days

Shipping to the EU is paused at the moment as we work through new compliance regulations.

INTERNATIONAL SHIPPING

DHL Express Standard Shipping: Delivery rates are calculated at checkout for the selected destination.

COMPLIMENTARY FREE  INTERNATIONAL SHIPPING ON:

Jersey (International) orders over £150.00  GBP

US (International) orders over $250.00 USD

Canada (International) orders over $300.00 CAD

Delivery time: 3-18 working days (subject to destination)

Duties, customs fees, and applicable taxes are now included in the final price at the checkout.

All orders are shipped via tracked DHL courier services. We do not deliver to PO boxes or postal code-only addresses. We aim to provide the best possible service and dispatch orders promptly on working days. Please note that delivery times are estimates and may be longer during sales periods, public holidays, or due to customs processing.

When you order one of our Made to Order products — the lead time will be extended as your item is individually crafted for you. For Made to Order pieces, you can find the approximate delivery timeframe from the day of purchase in each product’s description. Please note that these times are estimated and may vary; however, we always strive to produce and deliver your order as promptly as possible. You will be kept informed about the progress of your order and notified once it is ready for shipment.

Please note that collections from our showroom are exclusively available for Made to Order, Made to Measure, and Bespoke items and are made by appointment only.

We hope you’re delighted with your purchase. 
However, if you’re not completely satisfied, you have up to 14 days to initiate a return. 
Once we have received your request, you will have a further 14 days to send the items back.

We do not accept returns or offer refunds on:
Custom, personalised, or made-to-order, made-to-measure and bespoke garments; altered or used items; gift cards or vouchers.

To initiate a return, please use your self-serve return account link, which allows you to manage and track your return conveniently.
 Before you proceed with a return, we advise you to read our full Return & Refund Policy to make sure the product/s you are returning are complying with our terms.

For both UK and international returns, the cost of return postage will be charged at the same standard rate as our shipping services and will be automatically deducted from your refund.

Currently, these charges are as follows:

Domestic (UK) Returns: £9.90
Please note that if you paid for the original shipping, this cost will be fully refunded. Therefore, if you decide to return your product, only the return postage fee of £9.90 will be deducted, meaning you effectively pay for just one shipping service.

International Returns: 
For international customers, the original postage (if paid) is non-refundable. A return fee in the amount of shipping costs will be deducted from your refund to cover the return shipping service. 

For international orders, please note that the original shipping cost, any duties, customs fees, or local taxes paid on the original shipment will not be refunded. You may be able to reclaim duties or taxes by contacting your local customs office directly.

Currently, we do not offer a direct exchange service. However, we are able to provide store credit or a digital gift card once we receive the returned item in accordance with the terms and conditions stated in our policy. You may then use your store credit or gift card to purchase a new piece of your choice. 

Refunds will be issued within 14 days of our receipt of the returned goods, ensuring a seamless and hassle-free experience. Refunds are issued via the original way of payment and will be refunded once the return has been received and all return and refund terms and conditions have been met.