We hope you’re delighted with your purchase. 
However, if you’re not completely satisfied, you have up to 14 days to initiate a return. 
Once we have received your request, you will have a further 14 days to send the items back.

We do not accept returns or offer refunds on:
Custom, personalised, or made-to-order, made-to-measure and bespoke garments; altered or used items; gift cards or vouchers.

To initiate a return, please use your self-serve return account link, which allows you to manage and track your return conveniently.
 Before you proceed with a return, we advise you to read our full Return & Refund Policy to make sure the product/s you are returning are complying with our terms.

For both UK and international returns, the cost of return postage will be charged at the same standard rate as our shipping services and will be automatically deducted from your refund.

Currently, these charges are as follows:

Domestic (UK) Returns: £9.90
Please note that if you paid for the original shipping, this cost will be fully refunded. Therefore, if you decide to return your product, only the return postage fee of £9.90 will be deducted, meaning you effectively pay for just one shipping service.

International Returns: 
For international customers, the original postage (if paid) is non-refundable. A return fee in the amount of shipping costs will be deducted from your refund to cover the return shipping service. 

For international orders, please note that the original shipping cost, any duties, customs fees, or local taxes paid on the original shipment will not be refunded. You may be able to reclaim duties or taxes by contacting your local customs office directly.

Currently, we do not offer a direct exchange service. However, we are able to provide store credit or a digital gift card once we receive the returned item in accordance with the terms and conditions stated in our policy. You may then use your store credit or gift card to purchase a new piece of your choice.

Refunds will be issued within 14 days of our receipt of the returned goods, ensuring a seamless and hassle-free experience. Refunds are issued via the original way of payment and will be refunded once the return has been received and all return and refund terms and conditions have been met.